Complaints Policy

COMPLAINTS POLICY

Last updated December 18, 2024

1. OUR COMMITMENT TO RESOLUTION

At CelebMakerAI, we take all complaints seriously and are dedicated to providing excellent service. Our commitment includes:

• 7-Day Resolution Guarantee: All complaints will be fully resolved within 7 business days
• 24-Hour Acknowledgment: You will receive confirmation of your complaint within 24 hours
• Regular Updates: We will keep you informed throughout the resolution process
• Fair Treatment: All complaints are handled professionally and impartially

2. HOW TO SUBMIT A COMPLAINT

To submit a complaint and initiate our 7-business-day resolution process, please follow these steps:

1. Email your complaint to [email protected]
2. Include the following information:
   • Your account information
   • Detailed description of the issue
   • Any relevant screenshots or documentation
   • Your preferred resolution
3. You will receive an acknowledgment within 24 hours
4. Your complaint will be resolved within 7 business days

3. RESOLUTION TIMELINE

Our guaranteed 7-business-day resolution process includes:

1. Day 1: Complaint receipt and acknowledgment (within 24 hours)
2. Days 2-3: Initial investigation of the complaint
3. Days 4-5: Detailed review and solution development
4. Days 6-7: Implementation of resolution and communication with you
5. Follow-up to ensure your satisfaction with the resolution

4. APPEALS PROCESS

If you are not satisfied with the resolution provided within the 7-business-day period, you may appeal by:

1. Contacting our compliance team at [email protected]
2. Appeals will be reviewed within an additional 7 business days
3. The appeal review process follows the same commitment to thorough and timely resolution

5. CONTACT US

For any questions about our Complaints Policy or to submit a complaint, please contact us at: